ITS Customer Services Support for COB Students |
COB Students |
All Students |
Complete computer problem resolution for students with standard Dell computers |
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Maintain close coordination with the COB Technical Committee |
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Orientation for new students |
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Loaner Laptops |
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Supervision of loaner program |
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Maintenance of loaner computers |
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Maintain supply of standard power supplies for immediate swap-out |
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Customization of new standard computers to conform to MSU requirements |
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Provide imaging and distribution/customization of new computers |
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Provide one-on-one assistance to COB students with computer problems |
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Extended Help Desk support |
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Troubleshooting software conflicts |
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Troubleshooting hardware problems |
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Reimage of standard computers, if necessary |
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Rebuild non-standard computers, if necessary |
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Perform battery checks |
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Provide file backup and retrieval services |
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Software: |
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MS Office installation and support |
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SPSS installation |
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Early installation for following semester registrants |
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Provide MS Office media to graduating COB students |
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Symantec Anti-Virus |
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Symantec GoBack System Recovery |
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Microsoft OS support and upgradability |
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Hardware |
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Free repair for standard computers |
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Fee based repair or referral for non-standard computers (student’s option) |
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Printers/Printing |
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Hardware maintenance |
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Toner and paper supply monitoring |
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More printers available |
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$15.00 printing credit per semester |
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Unlimited printing per semester |
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